|Service(s) Affected||t-mac Reporting|
|Last Update||05/02/19 14:45|
We are aware that the reporting module for t-mac platform is currently experiencing a delay in displaying new data.
The incoming data is being received & queued, however we discovered that this was processing slower than we would normally expect which started causing delays for new data showing within reporting module.
Our technical teams have been investigating this issue to restore processing speeds to what we would normally expect. We can confirm that data is now currently processing at acceptable speeds and we are currently working through queued incoming data.
We anticipate that the reporting module will be up to date over the weekend while we continue to process queued data, as this is processed you will start to see this information displayed within the reporting module; however some data aggregation will continue over the weekend.
We would like to apologise for any inconvenience caused by this service impact, further updates will be posted below.
Update - Monday 4th - 11am
We can confirm that all data should now be available up until Sunday, we expect this to be fully completed throughout the course of today.
Again please accept our apologies for any inconvenience caused by this delay.
Update - Tuesday 5th - 14:45
Aggregation of data in Reporting is still returning to normal, you may see some datapoints up to date whilst others are still behind. This is due to how the cache updates, but will return to normal overtime.