We are investigating an incident that is currently impacting connectivity issues to the t-mac cloud.
Our operations teams are currently engaged in restoring services and will do everything possible to minimise any inconvenience to you. Further updates will be provided below in due course.
Update #1 - 18:25
Connectivity is now stable enough for services to be restored, we are currently bringing up any outstanding affected services which are not yet available.
Update #2 - 18:35
Connectivity has now been fully restored and remains stable, all services are available again. t-mac devices will continue automatically logging in and uploading snapshot data as normal on the designation schedule. We are still investigating the root cause of this issue which appears to be related to our core network which is a highly available component of our network. We have isolated the section that was affected and continue to investigate the root cause.
Update #3 - 08:35
Connectivity has remained stable overnight and all services are fully available this morning. We will continue to monitor the stability of the services over the course of this morning to ensure there is no more impact. The operations teams will continue to investigate the root cause and ensure a full resolution is applied.
If you have additional questions about this incident please either visit support.t-mac.co.uk, or call the Support Centre at 0330 303 3302 (business hours only).
We apologise for any inconvenience that this may have caused.
t-mac Support Centre